Well after getting the form reply from the Beeb I wrote back and firstly got an hilarious reply by accident reassuring me about some program called ‘Hunter'(Nah, me either) then I got a proper reply-
[This first bit is about the ‘Hunter’ mix up) Further to our most recent email, we would ask you to disregard that response as it was sent in error. Our intended response is as follows:
Thank you for your further email about the BBC’s decision concerning the DEC Gaza Appeal.
The Director-General has explained the BBC’s position and is the BBC’s Editor-in-Chief so this cannot be considered at a higher level by the BBC’s Executive. We cannot therefore add more to our previous response but if you wish to take the matter further you can contact the BBC Trust about the decision. For details of how to do this please see the information on the BBC Trust’s website at:
Thank you again for your email.
Click that link and you get this at the BBC trust-
Arrangements for handling appeals against the Director-General’s decision not to broadcast the Disasters Emergency Committee Gaza Crisis Appeal
28 January 2009
The BBC Trust is responsible for setting standards for the BBC and ensuring that they are upheld. We ensure that BBC management has appropriate frameworks in place to deal properly with complaints from those who feel these standards have not been met. We also act as the final court of appeal if complainants are unhappy with the way their initial complaints have been dealt with by management. One of our overriding principles is that the BBC Trust must act independently of the BBC management in dealing with complaints.
The Trust published a complaints framework which came into operation on 1 August 2008. It applies to all complaints handling within the BBC and sets the principles to which complaints procedures and participants in those procedures must adhere. It allows the BBC to vary the procedures to ensure that complaints covering more than one subject can be dealt with efficiently and effectively. Further information about the new framework and procedures is available on the Trust website.
In the case of appeals against the Director-General’s decision not to broadcast the Disaster Emergency Committee Gaza Crisis Appeal on the BBC, appeals to the Trust will be considered in the first instance by an ad hoc committee consisting of Richard Tait (Chairman of the Trust Editorial Standards Committee), Chitra Bharucha (Vice-Chairman of the BBC Trust and Chairman of the Trust General Appeals Panel), and Sir Michael Lyons (Chairman of the BBC Trust). Richard Tait will chair the committee, which will make recommendations to the full Trust for final decision. The decision to hear these appeals via an hoc committee reflects the probability that appellants will raise a range of issues, which may cut across the Trust’s usual complaints handling boundaries.
The Trust will deal with this matter speedily – while also ensuring that those who wish to appeal have an opportunity to do so and that all sides, including the Executive, are given a fair hearing.
The appeals process involves a number of steps. These are:
- Receiving the appeals
- Summarising their contents to ensure that all relevant issues raised are considered by the Trust
- Receiving a response from the Executive to the points raised by appellants
- Presenting this with appropriate legal advice to the committee
- Final consideration by the full Trust.
The decision of the Trust will be posted on the Trust website.
The email address to send appeals (on the DEC Gaza crisis appeal issue only) is: email@example.com
So get that, this is beyond the complaints procedure which they allege cannot compete with Mark Thompson’s authority so the Trust is now the place to go.